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Month: April 2019

Tick ALL the Boxes

Richard Walters April 30, 2019

When clients of accountants are surveyed, they tend to say that when it comes to ‘value for money’ we score well, which is good news. Also, when it comes to ‘technical competence’ we generally score ‘excellent’, but unfortunately both these are givens and certainly not differentiators. Nearly two-thirds of clients of accountants said they want […]

Interview Techniques Have Improved!

Richard Walters April 23, 2019

We live in a world of innovative management techniques and the latest buzz words and approaches. Some people get bored with all this management speak and this is completely understandable. However, management techniques really have improved and sometimes it’s important to reflect upon our progress as a profession. As a firm owner, you should always […]

The 7 Key Business Roles

Richard Walters April 2, 2019

There can be much confusion surrounding our potential roles with clients and to help understand business relationships, I have summarised seven key business to business roles and in each, the descriptions apply to the deliverer and in each case the recipient is the client. Virtually all these roles are business to business relationships, but clearly […]

The 7 Step Change Process

Richard Walters April 2, 2019

Human beings generally find externally driven change quite concerning, by this we mean change they are not in control of. This is quite natural but the aim should never be to reject change. The aim, for a period of change, is to feel more in control and we can do this with planning and processes. Essentially, […]