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Where Was My 360° Appraisal?

Richard Walters June 11, 2019

We now live in a business world of appraisals and 360° ones at that! One could argue this is genuine progress, where we talk to our people and listen to their needs and inspire them to greater success. How could this not be progress? But it hasn’t always been this way in the profession. When […]

The Power of Talking

Richard Walters May 23, 2019

Do you sometimes have clients where the owners or directors seem to constantly be bickering and arguing over apparently minor matters? I certainly did and one such manufacturing client had a managing director, a sales director and a finance director. A well-balanced team you would say, plus hard working, dedicated and passionate. So what was […]

The Value of Long Term Relationships

Richard Walters May 7, 2019

Quite simply, a relationship, describes at any moment in time, how each person feels about a particular human interaction. Clearly, the relationship may flourish and wane, dependent upon circumstances, the actions of each party, individual and collective perceptions, and individuals will make judgments by asking these questions, often unarticulated: “How do I see the relationship?” […]

How to Appeal to Clients

Richard Walters May 7, 2019

We hear a lot about client engagement, but how do we really appeal to clients? I start by reflecting on the factors that drive an individual’s choice, as well as their moral compass, to engage or not, and these can be summarised as: What’s on offer to them and whether they perceive it will make […]

Tick ALL the Boxes

Richard Walters April 30, 2019

When clients of accountants are surveyed, they tend to say that when it comes to ‘value for money’ we score well, which is good news. Also, when it comes to ‘technical competence’ we generally score ‘excellent’, but unfortunately both these are givens and certainly not differentiators. Nearly two-thirds of clients of accountants said they want […]

Interview Techniques Have Improved!

Richard Walters April 23, 2019

We live in a world of innovative management techniques and the latest buzz words and approaches. Some people get bored with all this management speak and this is completely understandable. However, management techniques really have improved and sometimes it’s important to reflect upon our progress as a profession. As a firm owner, you should always […]